Last updated: September 23, 2026
We hope you love your Atelier Ziggy piece. If for any reason you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.
To request a return, please contact us at info@atelierziggy.com within 14 days of receiving your order.
Items must be returned:
Please do not send your order back before contacting us. Once your return request has been approved, we will provide you with the return instructions and return address.
Items returned without prior authorization may not be accepted.
For hygiene and made-to-order reasons, certain items may not be eligible for return where permitted by applicable law.
The following items cannot generally be returned:
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Unless the item is defective, damaged upon arrival, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable and insured shipping service, as Atelier Ziggy cannot be responsible for returned items that are lost or damaged in transit.
For international returns, any shipping costs, customs duties, taxes, or other charges associated with the return are generally the responsibility of the customer unless otherwise required by applicable law.
Please inspect your order upon delivery.
If your piece arrives damaged, defective, or different from the item you ordered, please contact info@atelierziggy.com as soon as possible and include your order number and photographs of the item and packaging.
We will review the issue and arrange an appropriate solution.
Once we receive and inspect your return, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error by Atelier Ziggy or otherwise required by applicable law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you would like to exchange your piece for another item, please contact us at info@atelierziggy.com.
Exchanges are subject to product availability and approval. Any price difference between the original and replacement item will be settled before the exchange is completed.
If you would like to cancel an order, please contact us as soon as possible at info@atelierziggy.com.
We will do our best to accommodate cancellation requests before an order has entered preparation or production. Once an order has been shipped, it will need to follow the applicable return procedure.
Custom, personalized, or made-to-order pieces may not be cancellable once production has begun, subject to applicable consumer law.
All returns must be authorized by Atelier Ziggy before shipment.
Please contact:
Once your return has been approved, we will provide the appropriate return address and shipping instructions.
For any questions regarding returns, exchanges, or refunds, please contact:
Atelier Ziggy
Istanbul, Türkiye
info@atelierziggy.com
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